Business information
RGZ Windscreens is an independent mobile automotive glass repair and replacement service operating on a private business basis in the United Kingdom as a registered sole trader with HMRC.
Services and glass procurement
We provide mobile windscreen repair, full windscreen replacement, side door glass replacement and rear window replacement at your home, workplace or roadside. All replacement glass and glazing materials are ordered specifically for your vehicle from industry-certified UK suppliers (including Pilkington, Laddaw, Master Auto Glass and Charles Pugh).
OEM glass policy
- Non-refundable upfront deposit: if you request genuine OEM glass rather than standard high-quality aftermarket glass, an upfront non-refundable payment or deposit (up to 100%, minimum 50% of the glass cost) is required before the order is placed with our supplier.
- Non-refundable / non-returnable: OEM glass is custom-ordered for specific vehicle VINs and cannot be returned to suppliers. If you cancel or change your mind after the order has been placed, the payment or deposit will not be refunded.
ADAS calibration policy
- Dynamic calibration: where applicable, we perform dynamic ADAS camera calibration. This requires driving the vehicle on public roads under suitable traffic and road conditions to complete the calibration.
- Pre-existing ADAS errors: if your vehicle already shows ADAS fault codes before installation, or the camera fails to calibrate due to vehicle-side hardware or software faults, you are responsible for taking the vehicle to an authorised main dealer for diagnosis and recalibration at your own expense.
Windscreen chip repair risk
- Risk of crack progression: chip repair involves injecting resin under pressure into damaged glass. While every effort is made to repair chips successfully, there is an inherent risk that the glass may crack further during the repair due to existing stress lines.
- Customer risk acceptance: chip repairs are carried out at the customer's own risk. RGZ Windscreens is not liable if a chip turns into a crack during the repair attempt. If this happens, we can quote for a full windscreen replacement.
Broken glass clean-up (side and rear windows)
- Shattered toughened glass: side and rear windows are toughened glass, which shatters into many small fragments on impact.
- Vacuuming: our technicians remove all visibly accessible glass from the interior, door frame, seating area and footwells, and vacuum the immediate working area.
- Residual glass: some fragments may remain deep in the door cavity, seat mechanisms or tight corners that a mobile vacuum cannot reach. We cannot guarantee removal of every hidden fragment and recommend a professional valet if any emerge later.
Bookings and cancellations (£60 cancellation fee)
- When you book, glass is ordered specifically for your vehicle and technician travel time is allocated.
- Cancellation fee: a fixed fee of £60 applies to all cancellations, regardless of notice. It covers administration, supplier restocking fees and non-refundable handling costs.
- If our technician arrives and the job cannot go ahead because of customer factors (e.g. incorrect vehicle details, vehicle unavailable, or no safe working space), the £60 fee also applies.
Payments
- Payment due: full payment is required on completion unless otherwise agreed in writing before the appointment is confirmed.
- Accepted: Visa, Mastercard, Maestro, JCB, Discover and Diners Club (in person or by SumUp payment link), bank transfer / Faster Payments, and cash.
- Not accepted: American Express and cheques.
Insurance and invoicing (private claim-back basis)
- RGZ Windscreens works on a private basis and does not deal or settle accounts directly with insurance providers.
- After payment you receive a full, itemised official invoice, which you may submit to your insurer to claim the cost back, subject to your policy terms.
Workmanship warranty
- 1-year warranty: on all replacement fittings and repairs, covering installation leaks and defective workmanship.
- 1 free chip repair: every full windscreen replacement includes one free chip repair, valid for one year from the date of replacement.
- Exclusions: the warranty does not cover later impact damage (new chips or cracks), accidental damage, vandalism, or pre-existing rust or corrosion affecting the window frame.
Customer responsibilities
- Make sure the vehicle is parked in a safe, legal and suitable location for mobile work.
- Leave the vehicle stationary for the drive-away time given by the technician after a glass replacement, so the adhesive can cure safely.
